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Zalando - brill customer service

(2 Posts)
wordassociationfootball Thu 28-Apr-16 15:17:24

Have just ordered from Zalando. Several times in fact.

Wanting to return a pair of jeans, I noticed there wasn't a tag on them. I was pretty sure there had been but couldn't find it. I called them and said 'don't suppose you'll have them back' and they said 'Sure, why not, you're saying you haven't worn them and we like to believe our customers.' They've put a note no my account, presumably to check them for coffee/wine/tomato spills smile .

They were a pleasure to deal with, answered the phone really fast and their boxes are brilliantly designed to tape back up again.

Anyone else impressed by them?

MistressChalk Thu 28-Apr-16 15:22:15

I love zalando! Get so many good deals and discounts, quick delivery, easy returns etc. Never had an issue but I just love them for saving me £££s off designer stuff grin

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