Do any of you have any experience with the above? I've been dealing with them recently and am appalled. Long story short, friends bought me a bag last year (early July) for my birthday and the zip broke about 3 weeks ago. I emailed Customer Service and explained that it was bought in London and that I was in Scotland and could they advise where I should take it for repair. They (eventually) got back to me today asking for a receipt (despite me advising I didn't have it due to it being a gift) and also saying that, if it was over a year old it was down to me to have it repaired. I'm not happy at all and just wondered if this was par for the course for them. Thanks.
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