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I searched and read through what felt like a million threads on here. Decided to buy the merrell haven and I've worn it today for the first time. My left shoulder is wet!!! Not impressed! Is there anything I can do? I don't want to have to refund it
Was it actually billed as waterproof (versus water resistant, which means you're alright in a shower but in heavy rain you could get some water coming through)? If there's water coming through it probably means the seams aren't taped or similar, and there's not really much you can do about that if it's not meant to have that level of protection. If it was sold as waterproof then you can probably get your money back.
Just looked at the Merrell website and it's only listed as water resistant, which unfortunately means it's not guaranteed to function as a raincoat. (versus eg the North Face Arctic Parka, which is actually described as waterproof)
Ah, water resistant fabric won't keep water out, even in light rain. The fabric will be able to resist absorption to a certain point, but will eventually let it through, and the seams won't be sealed. Perhaps it isn't faulty.
We're you caught in a massive downpour or a light shower? If it wasn't heavy rain I think you could return it. The fact that one shoulder was dry would suggest that the other side of the coat might not be seamed correctly.
I've got a merrel haven. Worn it for 2 years now in all weathers. I have never experienced the problem you have had, and to be honest Mine seems totally waterproof. I realise they aren't supposed to be fully waterproof, however yours sounds faulty to me.