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They have sent me totally the wrong thing - v disappointing and frustrating because dd really was in love with the dress we ordered, and it took so long to come (or not come!) that we are up against the wire now trying to find her a substitute. And, of course, having to squeeze the cost out of the Xmas budget because the refund won't be even processed until I've returned the unwanted item , and will then take up to 14 days to deal with per their parcel documentation.
To add insult to injury, they want me to send photos of the pink coat that was sent instead of the black dress - hopefully to speed up the process - but the e-mail address they've given will not accept my attempts, even though I am simply 'replying' to an e-mail they've sent me.
I'm really surprised at that- they sent me the wrong pair of shoes for DD last year, and requested photos of them which I emailed. Once they had the photos, they sent the right ones out and said I could keep the wrong ones.
I shall live in hope then. Not that I want to keep the wrong item, but I would love the right one to turn up.
I've tried sending my photos to an alternative e-mail address but so far the response has been to send back me a copy of my own e-mail with no added comment ... hopefully someone, somewhere, is mulling it over.