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I have seen Zulily advertised on here and decided to give it a go. Was V impressed with website and the products were advertised v well and looked gorgeous. However have just received my parcels and the quality isn't great in nearly all the items (very crumpled and poor quality cotton) and 2 products are different in design to advertised on the site (snowsuit with open feet rather than closed, doll dress missing the doll embellishment). I am also missing an item i have paid for! Am rather disappointed to say the least. What are other people's experiences? Have I just been v unlucky? The returns policy is questionable too, I am still trying to figure out if you can return!
Hi i have ordered a red dress that is ment to be delieved today for a wedding do tonight (dress for my dd) from zulily so i will let you know later.
The same dress is in House of Fraser and i only saved £3 in ordering from Zulily so im not seeing the point right now but i guess they have clothes you cant find on the high street and i like the idea of my dd not wearing what everyone else is.
I have to say anything I have bought has been good quality and as advertised. I haven't tried to return anything though. Shoes especially have worked out way cheaper than buying them on the high street and like the other poster, I like that you can get stuff that is a bit different for my DD.
I've bought a number of clothes from zulily. Some of the items have been beautiful products of fabulous quality and I've been really pleased with them and repurchased from the brands out of zulily as I've been so pleased, a couple of the bits have been pretty average and I haven't been that pleased with and wish I hadn't bothered tbh, I put that down to unlucky choices.
I've used them a few times and been happy with my purchases. I suppose though that with them selling various different brands, quality could be hit and miss. I did buy one of the dresses that come with doll dresses - presumably the same brand as you've got - and I was happy with it, not the thickest jersey around but it's pretty and the cut is nice on my DD.
The item you've paid for and not received might be in a separate dispatch. Was it listed as dispatched in this parcel?
I find it's a bit hit and miss but some stuff is nice. I have just tried to return something today so fingers crossed that I get a refund. It was a hot milk bra that I was really excited about as couldn't wait to have a nice nursing bra but turned out just to be a normal bra (no flappy down nursing bits) I can't see the original listing now so not sure whether it was my error or they advertised it incorrectly.
Oh and I'm also missing a bit from that order that hasn't been dispatched yet!
Well I have just had fantastic customer service in response to my zulily complaint. Refund on items that differed to advertised and a £10 credit. Response within a day to my email complaint! Going to give them another go and be more selective in my purchasing.