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not happy with my haircut, what can i expect the salon to do?

(6 Posts)
miche8 Wed 17-Oct-12 12:15:23

i get my hair cut 2/3 times a year at a salon and have done for about 5yrs, (does that make me a regular?) i tend to see whoever is free when i have child care. Yesterday i went for a cut and colour, as it was half price colour, still ended up paying £65, i said i was growing my hair and just wanted the ends trimmed, that i usually let it dry naturally and often wore it tied back, well they have cut about 2 inches off the length and put lots of layers in, i said at the time i thought he was cutting too much off but he said the layers would give it more shape, he spent ages drying it and curling it with the straightners he could tell i wasnt sure and said if there were any problems after i had washed it to come back. Well i hate it, hes taken far too much off and now i can barely tie it back, i don't want to go back because i dont want anymore cut off but i am annoyed they didn't do as i asked and i've wasted my money, i don't like complaining but i actually feel quite upset, realistically what can i expect? a free hair cut at a later date with someone else?

mrscumberbatch Wed 17-Oct-12 12:19:11

I'd call and tell them, youre a loyal customer and you were quite specific about what you wanted but he still went ahead anyway.

If you had said 'Oh not too much off but do what you like' this would be fine but obviously this wasn't the case.

Call them and see what they say, I'd expect at least a discount of my next cut.

Dollydowser Wed 17-Oct-12 12:30:55

Sorry you aren't happy with your hair. I once read a wise comment on S&B that said the difference between a bad haircut and a good one is about 2 weeks!

lowercase Wed 17-Oct-12 12:40:40

i was going to say, leave it to settle...

you could write and tell them this is what you are going to do..

xmasevebundle Wed 17-Oct-12 13:09:59

Id be fuming if this happened to me! Id go and tell them.

Sometimes hairdressers get scissor happy(im one myself and worked in a few salons) some think they know best and you are the paying customer.

Taking 2 inches off a trim is madness, i would complain and change salons(if the offer a cut etc take it then change)

I always tell my hairdresser when i get it there what i want and how many inches etc. I always check afterwards(when i was 15 a hairdresser cut half my locks off after i asked for 2 inches) i cried... maybe why i am like this now!

higgle Wed 17-Oct-12 13:49:17

I would expect my money back, and I'd make sure I got it.

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