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Search results won't open

7 replies

msssm · 08/06/2021 14:04

Just that. When I search a specific topic I get a list of relevant posts. Not one will open. I will attach a pic of the message.

This usually happens with one or two old posts in search which is frustrating enough, but not all of them.

Search results won't open
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soniamumsnet · 08/06/2021 16:17

Hi @msssm just dropping in to see if this still causing problems for you? Give us a shout if you're still unable to view search results and also please let us know your device and browser versions. Flowers

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msssm · 09/06/2021 12:21

Hi Sonia thank you. Just the same.

I am on the app on an iPhone 6S.

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soniamumsnet · 09/06/2021 17:23

Hi @msssm please can you try deleting and reinstalling and let us know if you're still having problems? Hopefully we can get to the bottom of this for you. Flowers

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msssm · 09/06/2021 22:38

Thank you @soniamumsnet it's very kind of you to help 💐

Just did this and signed in again. Apart from a lovely change of background colour the problem still exists sadly.

Search results won't open
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soniamumsnet · 10/06/2021 09:09

Hi @msssm thanks for this update. We'll take a look now and keep you posted. Flowers

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StevenTechMumsnet · 10/06/2021 12:43

Hi @msssm unfortunately there's a problem in the app where expired threads (like in the chat topic) appear in search results even after they've expired. So when you click them you get an error message - which in turn is unfortunately slightly misleading. We'll fix the underlying problem but it might take a week or two. Apologies for this....

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msssm · 10/06/2021 14:36

Ah that's frustrating @StevenTechMumsnet. Thank you for getting to the bottom of it. Much appreciated 💐

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