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Unable to access my account and had to make a new one- help please!

(13 Posts)
FlightofFreedom Tue 25-Dec-12 23:54:10

I'm in a bit of a situation- yesterday I logged out and when I tried to log in again the website said I was using the wrong password- I'm sure I wasn't! I emailed contactus for technical help. However my email account has thrown a major strop today and I can no longer access this either- had to make a new email account until the provider get round to having a look at it and trying to fix it.

So in the meantime I can't read any replies about the problem with my Mumsnet account set to that email account IYSWIM. I don't know if the problem with Mumsnet is because my email account has gone crazy (not very technical here!) Anyway, is there any way of sorting out the problem with accessing my old Mumsnet account without that email account? If not don't worry, I can use this one, just a bit of a pain! I know you say in your guidelines don't make multiple accounts but if I can't access the other one then I don't know what else to do!

Valpolliandtheivy Tue 25-Dec-12 23:57:13

If you email MNHQ with your new email account with all the old details (old mad email address and stuff) they should be able to help smile

LadyMaryChristmas Wed 26-Dec-12 00:03:08

If you go into Tools at the very top of the screen (as in there's 'File, Edit, View, History, Bookmarks, Tools, Help), then go into options, then go into security, then go into saved passwords it will tell you what your passwords are. wink

FlightofFreedom Wed 26-Dec-12 00:03:32

Thanks Val smile I'd know if I'd been banned, right? I'm sure I haven't done anything to deserve it but I'm paranoid! sad

AnyFuckerForAMincePie Wed 26-Dec-12 00:05:10

The way you find out if you have been banned is when you can no longer log in smile

Email HQ or report this thread and ask them

FlightofFreedom Wed 26-Dec-12 00:05:23

LadyMary I don't have a tools, damn new internet explorer angry Good suggestion though!

Valpolliandtheivy Wed 26-Dec-12 00:07:07

If you were banned you would have got a 404 File Not Found page smile So I'd bet it wasn't that

LadyMaryChristmas Wed 26-Dec-12 00:07:13

Have you tried your email again to see if it's working?

AnyFuckerForAMincePie Wed 26-Dec-12 00:10:06

Val, I didn't. I just found my log in wouldn't work.

FlightofFreedom Wed 26-Dec-12 00:11:57

No, email account still isn't working sad not sure what's wrong with it, long story- think it may have been crashed by a file I was sent. Didn't even realise that was possible, apparently it is!

Ah good, I'm not getting a file not found page, so that's got to mean I'm just paranoid and not really banned at all, right? grin

LadyMaryChristmas Wed 26-Dec-12 00:20:29

I've no idea. I've reported this thread so that they will see it.

LittleTownofBethleHelenMumsnet (MNHQ) Wed 26-Dec-12 09:40:37

Morning. This is most odd. We'll take a look.

PartridgeInARustyBearTree Wed 26-Dec-12 09:48:24

FOF - if you're on Internet Explorer9 the tools are accessed via the little cog wheel icon. You should be able to get the normal menu bar up by right clicking the cogwheel and choosing it from the drop down menu.

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