I've been dealing with possibly the most lovely, helpful and sensible retailer in history (Chariots) as the brake hasn't been working properly since I got the buggy new in Feb.
At first it was just a bit hard to disengage, but it got worse and worse until it was sticking every time I used it, and finally would not disengage at all. It also would self-apply randomly which could be really dangerous if it happened in the middle of a road, as it stops you short.
This is the Mountain buggy urban elite btw.
I was asked to sent it back to the new distributors, Out and About, who would have a look and repair it.
Buggy arrived back Thursday, nearly 2 weeks after sending it off. (not retailer's fault at all but there is a backlog at O&A)
It still doesn't work. They have filed the plastic bits that hold the brake bar in place, so that now not only does it not disengage, but you can't even put the bloody thing on.
I've been assured by the retailer that it will be sorted out but am so fed up. I had huge faith in MB as a brand and had an old one that worked fine.
Can anyone reassure me that it'll be Ok? Have asked for a replacement frame as they also managed to make a nick in the handlebar covering while it was in their care, the buggy is just unuseable at the moment. Do you think this is reasonable? I'll keep all the seating and wheels etc obviously from the old one.
gahhhhhhh
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Oh I am so cross! My MB is still broken : (
4 replies
Frrrightattendant · 24/10/2009 08:56
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