We engaged our letting agent to fully manage our property because we live too far away to deal with issues quickly. They have becoming increasingly slow in communication and issues are not being dealt with. In particular, there is a leak that has not been seen to and we don’t even know what is causing it.
I asked them for contact details for the tenants because I wanted to talk to them myself (we met them once, they seemed nice) about the leak and see if there has been damage.
I’ve been told that because of GDPR they can’t give me our tenants contact details. Does anyone know if this is true? I’ve tried google but can’t find any reference to this particular aspect of GDPR.
How can you not be allowed to have contact details for the people living in your property?
The agents are insisting they need to get the tenants’ consent. I initially said fine ask them for consent, but time is passing and I’ve still not received the details (or any indication consent has even been sought). I’ve said to the agent I don’t think the consent bit is accurate under GDPR because we’ve got a legitimate interest, but they insist. This has gone on for a couple of weeks now, and still no contact details.
However, they clearly gave the tenants’ contact details to their plumber contractor because the agent told me the contractor has not been able to get hold of the tenants in order to go in and assess the leak but that he tried several times.
I am feeling very frustrated and just don’t trust the agent anymore. I’d really appreciate advice from people who understand the legal situation here.
Please or to access all these features
Please
or
to access all these features
Join our Property forum for renovation, DIY, and house selling advice.
Property/DIY
Can my property management agent withhold my tenants contact details?
17 replies
PlacesToSee · 07/09/2020 23:18
OP posts:
Please create an account
To comment on this thread you need to create a Mumsnet account.