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(2 Posts)
SmokedSalmonAndFizz Thu 06-Apr-17 21:32:30

Message withdrawn at poster's request.

MoonlightandMusic Thu 06-Apr-17 23:15:05

Rather than you trying to figure it out, it might just be worth asking them to email you a copy of the warranty with the relevant clause highlighted.
That way, you can compare against your records and you have a starting point for further argument with them on it, whether directly or via a solicitor/ombudsman.

Hope it gets sorted properly without you having to resort to your house insurance.

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