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Two quick IKEA questions

12 replies

MsSampson · 08/03/2017 07:51

Quick in the sense I'm planning on going today and haven't really planned ahead...

Will IKEA accept returns without a receipt? I've got fully boxed light fittings that we just didn't need, but the receipts are long gone. I only want store credit, will they do that?

Also, can you buy fitted kitchen extras from the warehouse, or do you need to order them? I want an extra shelf for a cupboard, and one of the internal drawer thingies, and I'd rather not go through the whole ordering faff.

My main goal for this trip though is to remember take some blue bags, rather than bringing yet more back home

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jojosapphire · 08/03/2017 08:11

I know they take returns without reciept if you used your family card, not sure otherwise.
I have bought kitchen units and shelves on the day before i think you can check stock online. But i did have to drive around the back to bristols 2nd warehouse to collect them!

Hth
Have fun!

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bigchangesabound · 08/03/2017 08:19

I ve taken things back to IKEA with no receipt, is ok as long as it's still in stock ie not discontinued.
Go straight to the warehouse and they usually have computers to help find where things are, save you traipsing round the store but yes you should be able to buy extras shelves, etc. One of the benefits of ikea!

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OnceUponATimeInLondon · 08/03/2017 10:11

They have a new policy on receipts - no exchange or refund without them. Had this problem last week as that wasn't always the policy. Sorry

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OnceUponATimeInLondon · 08/03/2017 10:11

365 days with a receipt BTW!

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MsSampson · 08/03/2017 10:13

Urgh. I'm just in the queue. How annoying! I've filled the boot with stuff to return, so it will mean I can't buy as much as well! Does anyone want to buy some IKEA light fittings?

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SavoyCabbage · 08/03/2017 10:16

On the website it says that they 'may' not give you a refund or issue a credit note if the return criteria is not met. Which is in original packaging and with the receipt.