We completed on our house and then there was a delay buying our new property. Woolwich said that was fine and we'd have to pay an exit fee for our mortgage but we would then get this fee back it if we ported the mortgage and completed within 6 months. This all happened.
We now have a mortgage in two parts; our old mortgage and the new top up: different interest rates. Woolwich are now saying we can't have our fee back (it's thousands!) because we kept the same interest rate on the old part of the mortgage.
It makes no sense. There is nothing about this on our paperwork and we did the new mortgage in branch and this was not mentioned. We could have got a slightly better deal not porting the old mortgage but with the early repayment fee taken into account it worked out slightly better. We could have also looked into other banks but stuck with Woolwich because of the exit fee being so much.
Now we have the worse interest rate and no fee back! The call centre is a nightmare can't get any sense of our anyone. Is it possible to escalate this beyond a call centre to an external body?? Am furious.
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Mortgage porting - lender not repaying fee
8 replies
Lemonwords · 28/07/2016 23:18
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