So, here's the situation. We rent a city centre apartment and are due to move out in a month's time. As a result, prospective tenants have been shown around for the past few months by the agents.
Last week, DP notices a tear to the bottom of the curtain of the balcony door.
Now, we do not use the door as we have no furniture on the balcony, the weather is usually rubbish, and it overlooks a courtyard and other apartments. The door handle also sticks when you close the door and you have to force it closed.
Yesterday I emailed the agents, explained that we do not use the door and that someone has possibly trapped/stood on the curtain during a viewing (they are made out of very thin material so probably would be easily done).
They have now emailed back,asking for a photo, and basically saying that they do not recall going out onto the balcony (these viewings have been going on for months now, sometimes two or three a week so doubt they could remember every occasion!). I have actually witnessed them going onto the balcony however when I have been present, and we have returned home on several occasions to find the door handle only partially closed, so they have obviously shown people out there when we have not been in.
Sometimes they have also brought several people in at a time, and on one occasion, the agent was stood in the hall whilst a couple went out onto the balcony, so he has not supervised everyone permanently.
Anyway, I have just emailed back saying we do not use the door and that I have personally seen them go outside and we have found evidence of the door handle not being closed on several occasions.
Just wondering if anyone can tell me where we stand on this - neither party has evidence and we are positive we have not caused the damage. Can we do anything to stop them taking this out of our deposit when we leave?
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Property/DIY
How to deal with letting agency - damage caused by them/viewers
16 replies
rtc8608 · 17/04/2013 14:35
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