Ok.
Long story short.
Bought tester pot of paint.
Painted wall. Nice colour so
Bought 5 litres of it (v v v expensive though not F&B)
Imagine my frustration when it became obvious the colour was much lighter, had painted about 75% of large kitchen diner. I don't like the colour either - its insipid. We both work full time, DD is SN and we have had crazy amounts of hospital appts recently so the fact we have half a day to finish our kitchen was a pretty big deal to us.
Rang shop (don't know if I can name it) and they said tester and paint should be identical, must be a fault with one or other of the paints.
Went in today, front line staff v sorry but can only offer a refund, I say I want a brush test as I don't know which colour is correct. A team leader appears and acts like a bulldog, passive aggressive indicating maybe it was my application of the paint, then I should have known the tester would be different, and that they are never exactly the same. Refused to offer any recompense for my time or inconvenience, refused to acknowledge I had bought the large pot of paint (£50) in good faith that the tester would be a good indicator of the correct paint, laughed when I suggested it was a trading standards issue. I even had a photo of the wall which shows the difference really clearly.
DD kicked off, I was about to lose my temper and burst into tears and the guy was quite intimidating, so took the money and went home. People in the customer services queue kept offering me luck and telling me to stand my ground.
Now though incensed. I have a 75% painted kitchen. I have to now find another colour to match the little tester (which they couldn't give me a full refund on as it was on offer today and i didn't have my receipt. And the bloke was horrid.
WWY have done?
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What (if any) compensation would you have requested? (non medical)
15 replies
AnotherCerealNameChanger · 21/10/2012 18:24
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