It looks like you are describing a primary school. My child did not go to a primary in Canary Wharf College, so I can't compare, all I can say is that if you talk to receptionists in their primary, they are much more helpful there. Overall the support for a SEN child changes in secondary education considerably, so if you are in primary still, try to get the most of it. At the end of the primary school, our child academically was almost at the expected level for his age.We also had a close contact with teachers and SENco in his primary school, exactly the way you describe. All changes in secondary school. That's when the teachers become unavailable or too busy, the time that you speak to them shortens as well. The problem with Canary Wharf Secondary is that the Head Founder is completely delusional about what her school can offer to a SEN child. She claims that the school is the best for your child and you won't find any better in the borough and the alternative is only! specialised school (regardless of the opinion of their own SENco and Educational Psychologist). Just like that! Oh, and she also makes assumptions on what to expect from your child based on her own children, or age of the child. Because, of my child's SEN not met in this school, the academic progress stopped, as well as a desire to study. They wouldn't say, that perhaps you should consider another school that is more equipped, they would blame your child and you. When you have a SEN child it is already a harder work for parents to achieve the same results as the rest, you don't need this unnecessary fight with the school ambitions. They waisted so much of our time and energy! We have contacted almost all schools in the borough, trying to move our child out of there, and we did come across schools that would honestly admit that perhaps we should consider another school. But CWC school is perfect, if it's not, it's your fault! Our child is in the school now where his SEN are treated accordingly, where he is treated according to what he can do, not to what it is expected of his age, and the changes are almost immediate. The material is more available to our child's understanding. It's nice to see our child to take interest in studies again, and ask teachers for help. At the moment there's no need to contact teachers almost every day (as it was in CWC), because there's simply no need for that. And occasionally when you child has got difficulties, they are sorted just with one phone call or email. There ARE better schools out there, something that CWC has to realise.