Yes I understand covid has changed how and when you can see your doctor, but this is disgusting and a complete neglect of care.
My DD has been constipated for a few days but it all came to a head yesterday lunch time when she was screaming and I was scared she was going to give herself an injury. My dp went to the pharmacy which is opposite our gp surgery, queued up for 30 minutes (behind lots of people with physical prescriptions, interesting) to be told they couldn't give us anything over the counter as she's so young so to call gp. Annoying but fair enough.
Call the gp at 2pm and they say there's no appointments (of course), the doctor isn't in today (?!) and she'll send him an email so he can prescribe something.
The receptionist calls me back at 5pm (3 hours later) to say my DD needs to be seen in person but they're closed now so either she'll be seen Monday or to call the local walk in centre and 'they'll see her today'. At this point I'm already angry because they left me 3 hours with an upset child instead of telling me to call the walk in centre at 2pm.
I call the walk in centre, explain everything, she said they're doing a call back service and a doctor will call me in 2-3 hours. I explain my doctor has already said she needs to be seen in person, she shouts over me that it's the discretion of each doctor to decide that.
The walk in centre closes at 8pm, the doctor calls me at 8pm. The nicest doctor tells me how sorry he is that my doctors surgery passed the buck over to them and that they should've never turned away a child. He said your children are the most precious things to you and he's shocked with our doctors actions. He said he'd prescribe it over the phone or stay half an hour longer for us so we could bring her in to be seen. At this point my DD was in bed so I just accepted the prescription but he did say if we were worried over the weekend to call back and he'd see her ASAP.
How is this allowed to happen? My DD has no medical issues or allergies, all the symptoms I described were of basic constipation, why did I have to jump through all these hoops and be patronised by multiple receptionists just to get something to help my child go to the toilet?
This is why people are going to A&E with minor complaints, something needs to change before serious issues are left untreated or misdiagnosed
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Tried to get a doctors appointment for my severely constipated 16 month old, let me tell you how fucked the system is
105 replies
Lsquiggles · 07/11/2020 07:54
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