Just as a hijack-type aside, Scarletwoman, did you get a cash refund without a receipt at M&S? I took some bras back a while ago (totally wrong label in them - weird size!) and they just handed me the money and were really apologetic, even though I had no receipt. What's to say I'd not just picked them up in the store on the way to the returns desk?!
Years ago I took a jumper back, I had put it on, decided it was not quite right, took it off and took it back.
He went over it with fine tooth comb and then smelt the armpits
I said I think that was rather unnecesacary (sp) and he said, "it's my job.................to which I replied some job, sniffing armpits, was it in the job description, because personally I wouldn't have taken the job.