Oooh yes - always rant lots. The best thing is when you get a mixed up order, you get stuff not on your list, and you don't get some of your own stuff - they tell you to keep the extras, and refund you the missings
I would ring the store direct and ask to speak to the Home Shopping Manager. Whenever I have spoken to the Customer Service Department the result has been crap. When I cut out the middle man and go direct to the guy at the shop I get ooodles of extra vouchers and cash back.
Last week my delivery had raw meat and cooked meat in the same carrier bag. Nothing leaked so it was okay but I still complained. Told to keep the lot but had the cost refunded. £15 of free meat