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Tesco shopping LATE!

(9 Posts)
Gobbledigook Tue 15-Mar-05 12:20:15

My shopping should have arrived between 10am and 12 and IT's NOT HERE!! What is going on? How long should I leave it before ringing?

Really cross as I wanted to prepare tonight's dinner this morning and now it won't come in time as I've got to pick the kids up from nursery at 1pm. Bugger.

flamesparrow Tue 15-Mar-05 12:21:02

Ring em NOW!!!!

nutcracker Tue 15-Mar-05 12:22:14

I would ring now.

Think they shoulod all adopt sainsburys 1 second late and you get a tenner thingy.

WigWamBam Tue 15-Mar-05 12:24:05

Ring them now, if they were going to be late they should have called you to let them know so that you could decide whether to accept the delivery.

Just a thought - you did confirm the order, didn't you? Because once, when I got cross that the order hadn't arrived, it was because dh hadn't confirmed the order properly.

MrsBigD Tue 15-Mar-05 12:34:35

I'd call now especially if you have to leave soon to pick up the kids.

I'd rant a bit and you might get at least your delivery fees back.

I complained once because a loaf of bread had gone mouldy the next day and I got my money for the bread refunded

flamesparrow Tue 15-Mar-05 12:36:51

Oooh yes - always rant lots. The best thing is when you get a mixed up order, you get stuff not on your list, and you don't get some of your own stuff - they tell you to keep the extras, and refund you the missings

Gobbledigook Tue 15-Mar-05 12:39:55

Got it - 25 mins late so I can't do dinner now till I get back with 3 kids round my feet and all in a rush before we go out at 3. Grr!

Last week I got a pack of Crunchy Nut Cornflakes I didn't order but I just kept them and dh took them to work for his brekky!

So far so good on delivering what I ordered though - thanks everyone for 'ranting' encouragement! Would have done too!

flamesparrow Tue 15-Mar-05 12:44:53

Still rant - go and tell em all about cooking dinner. You need your delivery cost refunded and a grovelling letter at the very least

Snugs Tue 15-Mar-05 13:52:48

I would ring the store direct and ask to speak to the Home Shopping Manager. Whenever I have spoken to the Customer Service Department the result has been crap. When I cut out the middle man and go direct to the guy at the shop I get ooodles of extra vouchers and cash back.

Last week my delivery had raw meat and cooked meat in the same carrier bag. Nothing leaked so it was okay but I still complained. Told to keep the lot but had the cost refunded. £15 of free meat

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