Why the hell does AOL keep switching off?

[KBear]

I have phoned them four times now and they talk me through some reinstallation of something or other (not particularly computer-literate in our house) but it STILL KEEPS SWITCHING OFF. When you're halfway through an earth-shatteringly important post it's disastrous (am typing quickly).

Anyone else having problems with AOL 9.0?

[womba1]

Me too KBear... it's bloody frustrating!

[Fimbo]

Yes me too. Couldn't even connect to the internet at all earlier

[KBear]

I am stunned anyone even replied to my award-winningly boring thread but thanks anyway.

Do these people at AOL not know that us girls have to read, then think, then compose witty banter whilst typing.

I used a rarely used swear word tonight (no one else here thankfully) when I was cut off in my prime.

This has been happening all this month so tomorrow I am cancelling my direct debit and taking my business elsewhere. NER.

Any recommendations?

[Fimbo]

My dh tried to cancel with them once, what a hassle that was, that is why we are still with them.

[Snugs]

KBear - do you pay by direct debit? AOL told me I couldnt do that and insisted on a switch card. Still comes out of bank account each month but is set up different (called continuous authorisation) and can be hard to cancel if AOL dont cooperate.

[Yorkiegirl]

Message withdrawn

[nutcracker]

Are you on dial up or broadband ??

We are still on dial up with AOL, i tried to cancel once and they talked me into staying with them.

They are completely crap, i've lost count of the amount of times i have lost the connection.

I want to cancel now too and sign up to broadband with someone else but AOL have my card details so not sure what will happen.
I have never actually signed anything.

[Yorkiegirl]

Message withdrawn

[Earlybird]

Just had my computer professionally serviced/de-bugged, and the tech guys told me to go back to AOL 7.0. They said too much goes wrong with the newer versions, and that 7.0 is the most straightforward/reliable....that is, if you're still in the dark ages like me, and use dial up!

[Snugs]

nutcracker - if you want to make sure AOL don't take any further money after you cancel, cancel the card as well. Any new card issued on your account should have a different number (and even if the card number is the same, the security code will be different)

[KBear]

I pay by direct debit and if I cancel it at the bank that's that, they can't argue.

I thought the helpline was in India! They were very nice and all that but after four conversations about it, I finally got someone to say it was AOL's fault not my PC. Never had this problem on AOL 7.0 but when I tried to go back to 7.0 this time I had the same problems.