I'm on an All-in-One contract with T-mobile, which means I pay about £100 a year with 60 mins a month included. When I first took it out you also got a phone or a free upgrade, but they've stopped that now.
My phone has reached the point where after a full night's charge I can call someone & as soon as they answer it bleeps & dies. Tried to get a new battery- £25. Tried all the shops for a new phone.... all got cameras etc & want a small fortune. None of the reasonably priced handsets are on T-mobile- just all the other networks (I want a nokia- no camera, just a bog standard phone)
Got out the latest bill for the "customer service" number (& that's a joke in itself). They are now charging 85p/month for itemised billing (since when I don't know because up to 12/03 they weren't) & my free minutes don't get used because they don't allow cross network... Also this month they have charged me for a WAP call... only 2p BUT my elderly phone cannot access the internet......
Tried to ring from DHs mobile. Listened to music for 3.5 minutes then a disembodied voice said they couldn't connect me & hung up. Tried to email & got a response that they couldn't answer it until I'd registered for a password. Did all that & apparently it takes 2 days to set up!!!!! I give up!!!
Anyone know if I can demand a refund of the unused part of the £110 they've just taken from my account & go elsewhere? Which network includes cross network calls in the allowance?
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P$$$d off with TMobile
8 replies
tallulah · 12/01/2005 20:20
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