Have had major row with Focus today when I tried to return broken train set dp bought. They were adament that only dp could return the set as it was purchased by him on his card. I gave the scenario that had the train set been sent by a distant relative how would it be possible to obtain a refund if that person didnt live locally. They were adament that they were not authorised to refund any card other than the one it was purchased on and to the person who bought it. After much arguing and going through various managers their customer services dept finally relented and refunded my card. Then had exactly the same scenario by ELC when I returned a faulty item. Finally they refunded me the cash. Does anyone know what the situation is on this and how can major stores adamently refuse to refund faulty goods only to the person who bought them. What if the present had been bought by a visiting relative who had now returned home. I've got to return more stuff tomorrow and cant be doing with this hassle.
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