My 8&%^*@ boiler has just given up and I need a new one. Wanted to know if anyone else has had this experience, I have for a good few years now paid for the British Gas Home Care service. When I joined it I asked the man on the phone in a variety of different ways whether it would mean that all my costs were covered in the future and clarified that basically there was nothing that could go wrong with the boiler that would mean I would have to pay anything additional to monthly payments. I was told that was the case and that a broken down boiler would be fixed to the point it couldnt be fixed anymore and then would be replaced FREE OF CHARGE. I was suspicious of the service so clarified and reclarified this. Now I am being told that is not the case. As it wasnt a BG boiler fitted in the last 7 years I will have to pay for a new one albeit with a Home Care discount (noone seems able to tell me how much this "discount" is) and the bottom line is best part of 3k for a new combi boiler!!!!!!!!!!!!!!
Some jumped up 10 year old on the phone asked me in a very patronising way whether I had read my T&C's and while I take that point, my point is a separate one, that if I am given specific info on the phone and I check and double check that , I SHOULD be able to rely on that information provided.
AAAAAAAAAAAAAA
Sorry to rant mumsnetters , am v v angry and needed to vent spleen. (angry)
Oh yeah and my lovely home insurers have told me that only accidental damage is covered so know way of claiming for it!
Anyone had similar experiences? Able to recommend a cheaper company than BG to fit a new boiler?
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Boilers and British Gas Protection- RANT
13 replies
gio71 · 02/08/2007 10:49
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