- Which store did you visit?
We went to the Brantano Bedford branch,
- Which of your DC’s took part in the product test with you (age and gender)?
It was for dd who is 3.5 years old
- What type of shoes did you buy (trainers/school shoes/ sandals etc)?
We did buy trainers, even though we would have preferred leather shoes or sandals but there wasn't any choice in her size sadly
- What brand was the pair of shoes?
We chose some Nike trainers
- What did you think about the children’s shoe fitting service?
I thought it was pretty basic, from what was described on the mumsnet thread and having never been in a Brantano store before, I was thinking it would be something quite specific.
When in reality, I could have measured dd myself with a measuring gauge bought online
- What did you think of the customer service in general?
The lady who looked after us was lovely, as were her colleagues, she took the time to find dd shoes that she liked and fitted nicely. And her colleagues made sure we were looked after when we were waiting for the lady to come back with more shoes option.
- What did your children think of the experience?
My daughter loved it, even though she was disappointed that the hush puppies butterfly sandals were not available in her size,
She was keen to wear her shoes the next day, but at the end of the day she was in pain around the ankle , I think that the Velcro strap was a bit too tightened. She did have a bruise the next day, so I have left it a few days for her to wear them again.
If she is still in pain next time she wear them, I think we will try to return them to the store and have her fetes measured again and refitted.
- Would you use this store and the children’s fitting service again?
I am in two mind, because as much as the staff was really nice (they didn't know about the product test until we paid) the lack of choice in big brands was quite poor (no clarks for children, a few hush puppies but not many sizes and quite a few startrite but in very small sizes)
- Would you recommend it to your friends/family?
I might recommend it to someone who isn't fussed about a particular brand as the choice of unbranded shoes is larger, but if it is to someone who comes in mind of buying a pair of clarks (like me) then it may be a waste of time
Thank you again for letting us test :)