In a nutshell, we put a £500 deposit down on a new Barratt house in early September on the proviso that the deposit was fully refundable should we decide not to proceed. We couldn't reach a suitable deal with Barratt on the house (they basically reneged on a verbal deal)and so we pulled out. I have tried on numerous occasions to get the deposit back (all in writing, all by registered post) to no avail. Have spoken to Consumer Direct who tell me my only recourse is now through the Small Claims Court. We have a pretty good case but could do without the hassle if I'm perfectly honest. Does anyone have any experience of these types of claims?
We paid by credit card so wondering if we could claim against the card company - if anyone could advise I would be grateful.
PS: My other strategy was to go to 'Watchdog' or similar and shame them into refunding the money but figured that may do more harm than good if it subsequentlky went to court.