We are were booked into a hotel with separate bedrooms for us and the children - a sliding partition between the rooms so we both have privacy. Yesterday I got an email from Thomson which says the following:
We've been advised that the features for your chosen room type were loaded incorrectly. Unfortunately, this means that your room will not have a sliding partition.
They then state they wanted us to know so that there would be no confusion when we travel.
I am mightily annoyed, as we were deciding between several hotels and this is a key criteria for us when booking. I didn't book a one bedroom hotel, I booked, and paid, for a two bedroom one!
I tried to call them yesterday but they were experiencing "high demand" probably from all the pissed off people who were ringing to complain
Any advice as to what I can do or how I should approach this?
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Thomson have "downgraded" our room 6 weeks before holiday, what to do?
46 replies
DarkBlueEyes · 29/06/2016 07:32
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