Could anyone out there please advise if this has happened to you.
I have received a final demand from Shenstone on the 16th May (even though the later was dated 21st April 2016) asking for £12.00 ground rent, I promptly sent the cheque out to them on the 20th May 2016 as the payment needed to be in by the 1st June 2016. Yesterday I received a letter from them asking for the outstanding ground rent and a £70 admin and recovery cost fee, as I knew that I had sent this cheque in plenty of time I couldn't understand why I had received a letter demanding money.
I phoned Shenstone only to be met by a extremely rude and unprofessional woman on the other end of the line, I told her the situation and that I had sent the cheque out, she t hen tells me that they did not receive this payment till the 16th June 2016 so I would have to pay the extra £70.00 cost or they will take action against me and issue a court summons. Can this company do this? I have been reading up on them online and it seems to be the practise that they follow. You cant set up a standing order or direct debit, the only way you can pay is by cheque or postal order!!! Yes this is 2016.
I know its not an enormous amount of money but it is the principle. Any Advise would be appreciated
Thanks
Jan
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Shenstone Properties
3 replies
janwaddington · 21/06/2016 11:28
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