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Stuck in court admin loop

(11 Posts)
Serobin Thu 26-May-16 14:08:55

Judge asked CAFCASS to consider a particular course of action, and file by a certain date.

CAFCASS never received any order from the court but accepted from me that this had been asked for. CAFCASS say they filed on time.
The court say that they haven't received anything from CAFCASS. As a result, new order has been made, asking CAFCASS to file again.
The CAFCASS manager has confirmed that this has been filed.
The court still has received nothing. We are now a month on from the filing date.

What on earth do I do? The court won't list for directions until they have this letter from CAFCASS but CAFCASS are saying they haven't received either order from the court and the court are saying they haven't received either letter from CAFCASS.

Seems like an utterly ridiculous situation and I'm just stuck in a loop talking to a call centre whose only response is "we have to wait".

CodyKing Thu 26-May-16 14:10:55

Can you ask both parties for copies and deliver them?

Serobin Thu 26-May-16 15:05:54

CAFCASS won't supply a copy sad

user1463231665 Thu 26-May-16 22:13:33

Could you ask cafcass if you can arrange a courier to take the document from them to the court? or tell CAFCASS you will pay trheir DHL charge to send it tomorrow?

Familylawsolicitor Thu 26-May-16 22:29:33

Cafcass won't supply you with a copy? Doesn't the order say file with the court and serve on the parties? Round here cafcass always serve on tbe parties as well

The court may be taking a month to process paperwork and the call centre won't have logged it yet. This is common with the court. It will turn up eventually and be sent to you by the court but I am more confused why cafcass won't send you a copy when you are a party to proceedings and entitled to see it. Say that to cafcass.

Unless it's an initial safeguarding report which the parties usually see at the first hearing but then you don't get an order to file those they are done automatically when an application is issued

Serobin Thu 26-May-16 22:36:15

It's not normal delays. The court staff have said the file is marked as urgent.

It's not the initial stuff. It's to do with the appointment of a GAL. I've asked why I can't be sent a copy (surely I need it to put it in the bundle?) but apparently they "don't do that". The order doesn't say to file with the parties, just to file with the court. I've tried talking to the CAFCASS officer assigned to the case and to the manager. Today's update from them was "we'll just have to wait for the court". I explained the court are waiting for them but he didn't seem to think this mattered.

I'll try asking if I can arrange a courier. This seems absolutely absurd though. I'm just sat in limbo while both the court and CAFCASS say "not my problem". So much for "any delay in determining the question is likely to prejudice the welfare of the child."!

Serobin Thu 02-Jun-16 08:53:13

Any other ideas. Still no progress.

Serobin Wed 29-Jun-16 16:58:39

Can anyone help with this? Another month on and still unresolved. I managed to obtain a copy of the letter from CAFCASS and filed that myself and the court are saying that has been filed instead of putting it in front of the judge and they don't know why. I've spent the last two days on a repeating loop of waiting for call backs, calling to say I haven't received call back and being told it's being sent again for a call back.

Serobin Wed 29-Jun-16 17:02:55

It's now been three months since I asked for a directions hearing, two months since the CAFCASS letter was supposed to be filed and six weeks since the date on the letter that CAFCASS sent to the court. There's nothing even with the judge for them to list for a hearing yet.

Emeralda Wed 29-Jun-16 21:44:39

I am sorry I have no legal expertise to help you out here. Is it worth asking each organisation about their complaints process? I also wonder if approaching your MP would help? Sorry if neither suggestion is helpful - just trying to think outside the box for you.

Familylawsolicitor Thu 30-Jun-16 20:11:31

What did the order actually say and what did the Cafcass letter re a GAL recommend ?
How did you ask for a directions hearing as if by email/letter you may need to file an application
Feel free to PM

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