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Carpet not fit for purpose?

(3 Posts)
HarryTheHungryHippo Tue 18-Mar-14 12:45:16

Hi everyone I'm not sure if I'm posting in the right place.
I bought a carpet Last summer (9months ago) and a few months ago it started to come away at the edges. The only way I can't think to describe it is like it's shrunk but we've never cleaned it and even if we had used rug doctor like we have in the past with previous carpets surely a non wool middle of the range carpet should not be shrinking?
I went back to the carpet place on Saturday and he said he'd send the fitter out, the fitter came yesterday and said he's never seen anything like it, well neither have I.
I'm just wondering where we stand with this as today on the phone the guy was kind of hinting towards that we had cleaned it or something as he's been in the business's 50years and never seen a carpet go
Like it.
I'm annoyed as usually we just buy cheap carpets but this time I paid more so it would last and this has happened.
It's a small independent store and we went to them because I wanted to support the local businesses but now I'm wondering whether this will backfire as they have no head office to take it further?

HarryTheHungryHippo Tue 18-Mar-14 12:47:07

Forgot to say it is coming away in 4 different places not just 1 and in 1 place it's come away from the gripper.
The fitter has said he'll come and re stretch it but I don't see how they can stretch something that already doesn't fit

cathpip Tue 18-Mar-14 12:51:08

I would say that it's not fit for purpose and even the fitter agrees. See what solution the shop comes up with as they would probably be able to recover the cost of the carpet from their suppliers, regardless of how long he has been in the trade their is always a first time for everything,but you may need to mention trading standards.

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