Hi -if there is anyone with any knowledge of trading standards, I wonder if you could advise me if this is a fair deal.
Had an integrated freezer supplied with custom built kitchen as part of a package in April09. The freezer was Liebherr, which is not cheap and I thought it would be of great quality. Have had various problems (all starting just out of warranty time) and the company have recognized that it is indeed faulty and needs to be replaced. However, as it is out of warranty and I do not have a receipt (kitchen maker now deceased) they are not offering to replace faulty freezer, but give me another at a discounted rate (about 2/3rds off) They also state that this would be in full and final settlement of any future claim.
Firstly, I'm a bit miffed about having to pay anything. They can tell how old the machine is by the serial number and I would not expect an appliance of that age to fail quite so badly. Secondly does the inclusion of 'full and final settlement' mean that if this new freezer goes wrong then I have no comeback with that either?
Any advise greatly received!
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Expensive freezer died out of warranty - is this a fair deal from manufacturer?
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itwillbebetter · 25/04/2013 15:02
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