Hi,
any advice would be greatly appreciated, so thanks in advance!
i ordered a headboard from www.wedo-headboards.co.uk.
when it arrived, its just not suitable, so i have asked to return it, which they've agreed.
but now they want to charge me £40 to collect it.
the terms on their website say, " in compliance with the European Directive on distance selling, the cost of retrieving the item from you will be deducted from the refund. This amount is £40"
you're not allowed to deliver it yourself.
does this sound reasonable/legal?
thank you everyone!
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Can a company charge £40 to collect an online order that i'm returning?
2 replies
ksrwr · 08/10/2012 16:06
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