I’ve had various appointments of late and a couple for my son. I appreciate that the NHS is under a considerable amount of pressure but whenever I have to ring my hospital to chase up appointments or get info etc I feel I’m on a wild goose chase to nowhere.
Last week I chased up an appointment for my son as it’s been months since we saw the consultant (was promised an appointment by now). I had the appropriate details in front of me but when I rung the number I got told that department is now out in the community and nothing to do with the hospital, basically, they didn’t want to know. I rung the community number only to be rudely informed that my sons’ referral wasn’t with them and I had to ring the hospital, rung them to be told they couldn’t help as that department wasn’t anything to do with them anymore etc, etc round and round the houses. Eventually told the referral didn’t go through (even though I had a copy of it in front of me) and son is now at the bottom of waiting list!!
Today, I rang the hospital to chase a follow up appointment for myself only to be told that as I was seen (by the NHS) at a local private hospital they couldn’t help me. I’ve rung the private hospital only to be told that the consultant has left and I’ll need to go back to the NHS hospital. FFS it’s driving me insane, all I seem to do is ring around getting nowhere. How frail, old and confused people get on, I do not know!
Is this everywhere or is my local trust just really crap at communication!!
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General health
One a wild goose chase whenever I ring my local hospital.
3 replies
Twoweekcruise · 26/04/2018 11:08
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