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If you really wanted to thank staff at A and E/paramedics

(50 Posts)
Nishky Thu 05-May-16 09:46:51

What would you do-send nice biscuits, chocolates? I want to thank the whole dept, if you see what I mean.

So a few separate boxes of biscuits?

Draylon Thu 05-May-16 09:53:22

Yes, a couple of boxes of biscuits or chocolates always welcome- but, what would be really good would be a short note to the head of the ED department.

Sadly, complaints (whether justified or not!) are totted up and used as a performance measure, and it's sometimes nice to have a compliment to counterbalance them!

SnuffleGruntSnorter Thu 05-May-16 09:53:53

They will absolutely love that you wanted to thank them - it's often the wards that get the thanks and a&e gets forgotten. So anything, a card, or a box of biscuits etc would be really appreciated - it's honestly the gesture that means a lot.

SnuffleGruntSnorter Thu 05-May-16 09:54:22

(I once had a thank you fax and it made my week!)

wonkylegs Thu 05-May-16 09:59:04

I've just given birth and thanks to various medical conditions & complications I feel like I've seen half the hospital, the staff were awesome. I'm in the process of sending thank you cards to each department and writing a review for NHS choices. We also got a picture for the bleakest waiting room I've ever been in to hopefully make it a bit brighter for the next couple in our situation.

CrazyDuchess Thu 05-May-16 09:59:43

A card or email to the chief executive praising the department - will help when it comes to their annual reviews

BrianCoxReborn Thu 05-May-16 10:02:37

My cousin made the nurse cry on A&E when she took on several boxes of sweets in to thank them for trying to save her dad, who had a heart attack on New Year's Eve and sadly didn't make it.

The family were overwhelmed by the effort put in by the team (paramedics included) in trying to save him, but ultimately it was in vain.

Chocolates/sweets seemed so silly a gift in return, but it was a gesture more than anything.

Cousin said the nurse was really taken aback and said they never get thank you gifts, especially after such a sad outcome.

So I think any gesture will go down well.

sallysparrow157 Thu 05-May-16 10:20:45

Biscuits/chocolates always go down well, as does a big box of teabags/coffee!

Please do write a thank you card as well (explaining who you are and the date you were in hospital, so 'thanks for your great care when I came in on the night of April 27th with a broken ankle' - I do a lot of learning from excellence stuff at work and as part of that make sure that good feedback gets to the right people - if I know the shift and the situation I can work out who was working that day and make sure they know they were appreciated!)

As CrazyDuchess said, a letter or email to the chief exec praising the department is extremely valuable and, once again, if you mention the date and the context your thanks will be fed back to the people who looked after you.

Nishky Thu 05-May-16 10:21:17

Thank you all. Will do the email to senior member of staff and biscuits/chocolates!

Nishky Thu 05-May-16 10:22:12

Sorry Sally, cross posted - yes I will do a card with the details.

Trumpton Thu 05-May-16 10:22:43

My MIL wrote to thank the paramedics who came out other after a fall and had a lovely letter back to say how much they appreciated being thanked .

They were fantastic .

SomedayMyPrinceWillCome Thu 05-May-16 10:29:14

If you write to PALS (patient advice & liaison team), your kind words will reach the team but will also be seen by the chief executive & senior managers.
Oh, chocs are also extremely welcome!

PotOfYoghurt Thu 05-May-16 11:10:02

This has cheered me. I like hearing stories where people receive thanks for their hard work. (Hope all okay now op)

Anyone else have any stories?

hollieberrie Thu 05-May-16 11:22:18

My mum collapsed and died very unexpectedly last year. I was too shocked at the time, but afterwards dropped a card and chocs to the A&E dept (excellent care) and then sent card and Amazon vouchers to the nurses from the Neuro Dept end of life team who were with us at the end when life support was turned off. They were so kind and compassionate, tried to make it as easy for us as they could, showing so much care and understanding. They helped to make it a special and dignified time even though it was so awful.

hollieberrie Thu 05-May-16 11:24:43

Ahh wish id thought to write a letter to the dept head too. Good to know for the future.

Libitina Thu 05-May-16 18:36:20

Getting thanks is lovely. We don't expect it, but it's nice when we get it. Unfortunately, I work in an operating theatre, so we never get chocolates or cards either. That's ok though.

Unescorted Thu 05-May-16 18:41:43

When my mum was poorly my bro overheard a discussion about there being no mugs. So he went to a catering shop and bought them a 100.

impostersyndrome Thu 05-May-16 22:43:23

I wrote to the chief exec of my district hospital to praise the specialist doctor and nurse after diagnosis and surgery for breast cancer and got a very nice letter back saying they'd been sent a copy of the letter.

Northernlurker Thu 05-May-16 22:51:40

I love seeing letters of thanks. Really means a lot.

Himalayanrock Fri 06-May-16 01:14:15

I think there are a lot of biscuits and chocolates given out..and sometimes they are put away by a sister or ward clerk and people don't get to see who gave them.

I would e mail management asking to send the message through. If you know the name of someone who specially helped you, name them.

herecomesthsun Fri 06-May-16 03:05:59

A letter of thanks to individual staff will go in their file for appraisal/revalidation, so will be hugely appreciated.

Lifeisontheup2 Fri 06-May-16 07:19:07

Remember paramedics are rarely based at A&E so if you want to say thanks to them an email to their head office generally makes it's way back to the individuals concerned and is hugely appreciated. We don't often get thank you letters as people assume the A&E ones get to us so the ones we get are very special.
Biscuits and chocolates go down very well but letters/emails can be put in portfolios.

fanjoforthemammaries7850 Fri 06-May-16 07:22:58

I wrote a card of thanks to the nurses at A and E who were really sensitive to DDs ASD when she fell and gashed her chin.

sadnortherner Fri 06-May-16 07:36:40

Sometimes it can be something a bit unusual that the staff really appreciate as a gift.. my son was in hospital for 5 days last year whilst on holiday in South Wales with a major eye infection that required IV antibiotics. I asked what we could get them to say thanks , chocs or something like that . They said they already had dozens of boxes and what they'd really like was a powerful desk fan to keep the heat down in the nurses station in the summer - they'd been asking management for one for about 3 years!

So when I got home, I sent them one via Amazon to the ward - got an email a couple of weeks later to say a huge thank you with a picture of it on the desk

hollinhurst84 Fri 06-May-16 07:41:03

You can send a card via the ambulance service or they will have a patient experience telephone number. Letters/cards always make our day, any form of food grin
Someone brought me a cake and flowers once, that was very well received but the letter that went alongside it was the thing that really touched me

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