Hi, I had a notice while using my laptop recently that said it was infected and my details were compromised etc, so I turned it off and re started it. It then worked fine but was running slowly. I then received a call from Talktalk a few days later, so I wasn't surprised when they said that my account had been compromised. They told me what to press and showed me a page that listed all the errors. There were about 1800. He guided me through what to do, and then he was controlling my laptop for me. He said that this is a problem many customers have had and I will need to looses my internet access for 48 hours, in the mean time, someone will come and fit a new router. He said this will happen tomorrow. He said that I would receive £200 compensation. He asked if I had internet banking, which I don't, or paypal. He then controlled my laptop to set me up a paypal account. He told me that he'd accidently put 2000 in instead of 200, and that he'd loose his job if I didn't pay the extra back to him ASAP. He told me to go to my local Sainsbury's. I told him I wouldn't be doing that and hung up as I realised it must have been a scam. I've looked on paypal since and the balance is zero. I have closed that account and cancelled my credit card. I am just worried that they have access to my computer. Can they access it at any time and see all my personal info? When I get my new card, will they be able to access that info through my laptop?
I really want to leave Talktalk and go with another company. What do you recommend? Is there anything else I should do?
Thank you.
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I'm pretty sure I have been scammed by Talktalk. Please help!
47 replies
chuffinalong · 15/12/2017 17:09
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