Dm's laptop won't start up normally. Windows 8 Asus laptop, about 18 months old. Starts to the Asus logo page but hangs then flashes up there is a problem and needs to restart. I wonder if it lost power during a recent update so is struggling to load them properly. Is it possible to bypass this stage to start in Safe Mode - I seem that you need to repeatedly press a F key to get that option but can't recall which. I thought maybe she could then shut down and reinstall any outstanding updates. Sorry to be vague but dm is 150 miles away and not tech savvy!
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