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Kindle Paperwhite frozen/won't wake up or turn off

(5 Posts)
gingeroots Fri 18-Mar-16 15:19:42

Just displays screen saver .

I've tried holding down power button for 30 secs and also doing that while plugged in to mains .

Any magic advice ?

dementedpixie Fri 18-Mar-16 17:32:52

Have you tried holding it for longer? Also seen others connecting it to the computer with the usb cable and that has worked for them.

gingeroots Fri 18-Mar-16 19:32:06

thanks ,I'm not sure that I hjave a usb cable but I'll have a look .

widowerbutok Fri 18-Mar-16 23:20:24

Googled the question and came up with these:-

www.amazon.co.uk/gp/help/customer/display.html?nodeId=201176080

www.dummies.com/how-to/content/freeze-problems-and-solutions-for-your-kindle-pape.html

hope one helps

gingeroots Sat 19-Mar-16 09:48:00

Thanks butok .I have googled ,but hadn't seen the one about removing a downloaded item .

I had started reading a recently downloaded item .Can't start Kindle to download from there but will look and see if I can from Amazon on line .

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