Bt infinity?

[Orangeanddemons]

Have just moved house and have had super fast broadband installed. Except it's not super fast. In fact it's slower than our old 02 broad band.

Dh just checked a download, it was downloading at a third of the advertised rate. It generally seems much slower than normal broadband, and the connection to the server keeps timing out. Is this usual?

[nannynick]

I would say that is unusual. I have had speeds of over 70mbps.
Just did a test now and got 73mbps download, 11mbps upload. (image result)

Connection to what server times out? Are you using WiFi and perhaps have some conflicts with other local WiFi networks?

[pigsinmud]

Oh no. Don't tell me this. Just signed up for infinity. Our current bt broadband is useless and constantly cutting out and we have a speed of 5mb. I'm hoping it will be better than that and more reliable.....

[nannynick]

How close are you to the big green box? To help identify the box it has a power supply so you will see at the side things like warning sign, air holes for the fan.

[peggyundercrackers]

it doesn't sound right, give them a call and they will do a line check etc. ive had infinity for a while now and get just over 70Mb download and just over 10Mb upload. if its new it can take a little while to settle down