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Cracked iPhone screen

(3 Posts)
nancerama Sun 04-Nov-12 08:50:39

A couple of weeks ago I knocked my iPhone with my ring, and a great big crack shot diagonally across the screen.

I took my phone into the Apple shop for repair yesterday expecting a huge bill, but they told me that as my phone was less than a year old and it was a single crack rather than a shatter, I was entitled to a new phone.

My phone was 4 days shy of 1 year old and now I'm the happy owner of a brand new, spotless iPhone. Apple, I love you.

niceguy2 Sun 04-Nov-12 13:23:52

They do have good customer service. Like the time my DS took his 4 day old ipod touch out when playing football and it slipped out of his pocket and smashed screen on the ground.

Took it to the Apple store, explained it was a birthday gift and what he'd done. And they replaced it free. I was ready to pay but it's that sort of goodwill which grows brand loyalty.

PedroPonyLikesCrisps Sun 04-Nov-12 15:41:07

Don't mean to crush the goodwill party, but don't forget that the price you pay for an Apple product in the first place more than covers a replacement device. Basically it's like they build an insurance cost into the product price so that the customer service looks better.

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