I work for a company which has a yearly event open to the public with proceeds which go to charity. The success of the event relies on various factors: namely advertising, the weather and the economic climate. I ran it (as a favour - not part of my contract, nor paid) for the first time this year, as the woman who normally does it was away on compassionate leave.
I went to her house for the handover under the impression she was going to tell me how she ran it all the previous years, but she was not able to give me any information about it, so I had to start from scratch, creating my own mailing list, advertising and marketing contacts. It's for charity, so none of this was competitive information and she had no reason not to give it to me.
I pulled off the event on top of my normal work hours and various family issues of my own, with a load of blood sweat and tears over 6 months of preparation. I figured as it was for charity, I was happy to do all the extra work and that we were all in it together and trying to help each other out.
There was about 10% less money made through attendance than there was last year for the event. This is bearing in mind that the other woman had been doing it for ten years so had got it down to an art, apparently, but sadly failed to pass on any of that "art". My superiors seem happy, have thanked me for organising and acknowledged my hard work.
The only trouble is, straight after the event and in the weeks since, I have received what I can only describe as dozens of complaints from polite to bordering on absolutely horrible via phone and email about how disappointing the event was this year and how low the attendance was and how much less money was made. They are from members of the public who attended - not from the charity. Long, rambling voicemails about wanting refunds and wanting their complaints to be forwarded on to the charity and to my bosses.
I had given my personal phone and email address due to the woman who'd run it previously "forgetting" the charity email address login and being unable to give it to me. So these people are calling my personal mobile and leaving messages.
Fair enough, you might think, it was 10% lower than last year, so they might be justified, but what I find odd is that they are all-bar-two, naming this other woman and saying that her events over the last ten years were better. It's so unlikely they would have this kind of information. After looking up a few of the people who complained, I have seen (on Facebook and other social media) that they are all friends with her.
AIU to find this odd? If I was a random member of the public making a complaint it would be generalised comparison of the two events, and not aimed at the person behind the email address I had access to, because I would know nothing about the inner workings and responsibilities of the company and who did what. For all they knew I could've just been a monkey at a computer typing out dictated emails from other people. I would certainly not make it a personal comparison to the woman who did it a year before. For context - it's like calling a catering company with no public face and telling them that Carole who made the egg sandwiches on Monday was better than Sue who made the egg sandwiches on Wednesday.
I am perfectly happy to accept that I didn't do it as well as her, but AIBU to feel that I am being set up? What should I do? My bosses seem happy with it, but I feel that I am in danger of this affecting my reputation at work and I am so frustrated that I worked so hard on this with so little access to information and am receiving these horrible complaints.
Please or to access all these features
Please
or
to access all these features
Chat with other users about all things related to working life on our Work forum.
Work
Am I being set up?
12 replies
beardyears · 28/09/2016 12:01
OP posts:
Please create an account
To comment on this thread you need to create a Mumsnet account.