I don't know where to start really.I could post this in the elderly parent topic but thought I may get more experienced advice here.
I am genuinely at my wits end trying to deal with a carer who has been employed for three years to look after my elderly father (who has severe dementia) in his own home.
Basically this woman was engaged temporarily and we then agreed it would be a permanent position, she started the job adequately, but her performance has deteriorated.What is now really bothering me is that she has lied seriously,on at least four occasions over the last year
She is meant to work a 9.30am -3pm shift and in that time is paid (well) to look after my father at home.However she is often late, rings in ' sick' at the last minute, and falls out with other carers. She gets bees in her bonnet about minor things and then emails me hourly about them.
The worst dishonesties have been occasions when she has had personal appointments etc; rather than booking time off she has pretended she is at work. She has then driven my father to her own home and left him sitting there with her husband and various other of her lodgers.This once happened for the entirety of her whole shift so she could travel to London with a friend to try out unsuccessfully for "The voice". I only found out about this months later. Other problems included encouraging another temporary night carer to quit two weeks early to rent a room in her house, then lying to me about this.
The whole story is even more complicated than this, as her sister works for us too and they have fallen out.It is just too ridiculously detailed and time consuming to set all the problems out here. However the main things that trouble me are the dishonesties.
I know I need to start disciplinary proceedings with a view to giving her warnings and perhaps ultimately dismissal - but I find it really difficult as when I have tried to talk to her about things before she has simply lied and just denies everything. From time to time she mutters about discrimination ( she is Spanish). She is also really litigious, involved in various legal disputes with family members, neighbours etc.I know if I try and dismiss her she will bring a tribunal claim which will be so much stress and take me away from family and work.
I just want my Father's remaining years to be quiet and peaceful without all this hassle.Maybe I need an external HR person ( perhaps Spanish speaking) to handle her for me.
I don't know what I want really, other than I either want her to leave, or be diligent and reliable. I understand all the law surrounding dismissal and discrimination. I guess I want some-one who has had similar carer problems to offer me a magic solution as to how to make the problems vanish.
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How to deal with dishonest employee with a sense of entitlement...
5 replies
Poorjudgeofcharacter · 29/03/2014 15:58
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