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Item not as described. Refund? Neg feedback?

(4 Posts)
ThePinkOne Thu 03-Sep-09 21:27:51

I've bought a small ornament from ebay. Only a fiver with free postage but still...

It looks like a factory second, IMO. It's got a smear of one of the other paint colours on the front and other bits of paint that aren't quite right, and the edges of the ceramic aren't clean.

So I emailed the seller and told her this and that I'd like a refund and for her to pay return postage as it's not as described, so I don't want to be out of pocket.

She says it's not a second, it's new from the manufacturer and she's happy to refund but not to pay the cost of postage.

So, if I return it, at my cost and get my £3.60 back hmm do I then not get to give feedback, as we haven't had a transaction? Do I cut my losses, keep it and neg her? Or is that a bit ott?

Never had any probs before so I'm a bit lost!

hercules1 Thu 03-Sep-09 21:32:06

I wouldnt do negative feedback for this. For a fiver including postage what did you expect? Really not worth leaving neg feedback for something that cost you so little.

Kelix Thu 03-Sep-09 21:37:18

If you dont want it post it back but you will have to pay the postage. Lots of companies offer a full money back guarentee but not the postage costs. Dont think the seller is being unreasonable - they did pay to post it to you in the first place.

Do understand why your annoyed tho - glad you didnt pay loads for it!

ThePinkOne Thu 03-Sep-09 21:44:43

They're only a fiver (or maybe £5.99) new in the shops so I did expect it to be a new, perfect item.

I just don't see why I should pay to return it when it's not as described.

Well I'll just notch it up to experience. Thanks for the replies.

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