I've bought a small ornament from ebay. Only a fiver with free postage but still...
It looks like a factory second, IMO. It's got a smear of one of the other paint colours on the front and other bits of paint that aren't quite right, and the edges of the ceramic aren't clean.
So I emailed the seller and told her this and that I'd like a refund and for her to pay return postage as it's not as described, so I don't want to be out of pocket.
She says it's not a second, it's new from the manufacturer and she's happy to refund but not to pay the cost of postage.
So, if I return it, at my cost and get my £3.60 back do I then not get to give feedback, as we haven't had a transaction? Do I cut my losses, keep it and neg her? Or is that a bit ott?
Never had any probs before so I'm a bit lost!
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Item not as described. Refund? Neg feedback?
3 replies
ThePinkOne · 03/09/2009 21:27
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