selling question please help....

[WhereTheWildThingsWere]

Ok decided I should ship to Europe on mn recomendation, so I had an enquiry from Azerbajan (sp?) asking for postage, which I replied to, they have now bid, won and paid, without asking me to adjust the invoice to correct postage, (I was out at the end of the auction). Whay do I do now?

[ninedragons]

I'd just email them politely and tell them that postage to Azerbaijan will be XX and you'll post the item as soon as they pay the correct postage.

[WhereTheWildThingsWere]

But will they just be able to pay? Do do I not have to make them a new paypal invoice or something? I have no idea how to do this btw. [clueless emoticon]

[Iklboo]

In Paypal you click the 'request money' tab and email tem a new invoice with the amount you need them to pay. It's a really straightforward form.
You can send reminders until they pay and you'll get an email telling you when they've paid too

[Pingpong]

This hasn't happened to me but I would email, thank them for their prompt payment but explain there is extra postage to pay and say you will send a separate paypal invoice.
If they have won the item you now have their email address so invoice them the postage using paypal for that extra amount.
Doing a paypal invoice is very straighforward.
Alternatively check and see if 'send payment details' is still a valid option on your sellers page. I have a feeling that once the buyer has paid this disappears from the RHS of the screen.
Good luck

[maxybrown]

You could always refund the original payment and send them a new invoice with a message explaining that they paid the uk postage. Then the option to send payment details WOULD then be an option again!

[WhereTheWildThingsWere]

Thanks all, you are my e-bay lifeline.

[Mspontipine]

Where??!!