sorry, this is a bit long-winded.
i bought a top that was described as:
'It is in perfect, used once, condition with no marks or damage.'
i paid immediately. the seller emailed me to thank me and said that if i had any problems with the top, to please email her instead of leaving negative feedback.
but on receipt of the top it had 3 little buttons missing on the shoulder, which when you're wearing it are quite noticeable. the top is covered in little buttons which form part of the design. consequently i couldn't wear it to the function i bought it for.
the photos didn't show part of the top where the buttons were missing.
i emailed her. she offered me a £5 discount (about 10% discount) or said i could return it. i replied saying i didn't have time to repair it so i'd return it.
however i haven't had time and have emailed to say i'll keep the top. i didn't mention the discount, and she has taken it that she will not refund £5: 'I'm sure with all those 100's of buttons no one will notice 3 missing!'
now i have to leave feedback. i strongly suspect she did know the buttons were missing, but was hoping i wouldn't notice, hence the email to tell me to contact her if anything was wrong.
i don't want to leave negative feedback because she's got 100% positive, but i'm not overly happy.
if i said something like 'top was not as described, but seller did offer to compensate.' as positive feedback would that be ok? although i think that's going a bit easy on her.
basically i'm not very happy about the whole thing... maybe i should just return the damn thing and spend an hour in the f'ing queue at the awful post office where they're incredibly rude with a toddler and a just-crawling baby, standing next to shelves packed with sweets and toys...
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advice on what feedback i should give please
6 replies
warthog · 18/06/2009 14:50
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