Had enough of e-bay, fed up with people moaning/not paying etc...

[Marne]

Sorry for the rant,
Last week i sold a bundle of clothes for £100, i described each item the best i could, most items i thought were in very good condition, a few had a few small marks which i wrote on my listing and a few were New.

Anyway the buyer has just e-mailed to say the items were not in very good condition and she wants a full refund

Most of the items were my dd's and have only been worn once, a few bits have never even been worn.

What do people expect when buying 2nd hand clothes.

My feedback is almost 1600 100%, nobodys complained about the condition of other bundles i have sold.

What will happen if i dont refund? can she claim the money back through paypal?

I realy dont want to refund as i was trying to make money to send my autistic dd to private speech therapy, this money would help alot.

So bloody

Also had loads of people lately that just don't pay for items.

[Marne]

I just wrote to her and asked which items were not in very good condition and asked if she could send me photo proof as i checked each item before listing.

Do you think this is ok?

[MatNanPlus]

Yes i do Marne if you described the items/marks correctly/accurately then she is being OTT.

[emj23]

Absolutely, I would. If you know they were fine when you sent them, it's not unreasonable to ask her for proof that there is a problem and that she's entitled to have her money back. Sounds like someone taking the to me.

[SNoraWotzThat]

You have done the right thing Marne.

[sixlostmonkeys]

I've just had a similar thing.
I let her take it to a paypal dispute, where paypal didn't hesitate in finding in my favour. I reckon the fact that i gave a good description went a long way. If you too described faults, marks, wear etc then the chances paypal would find in your favour too. It's probably the listings that simply say excellent condition or similar that fail to win a dispute.
Let her take it to dispute. the worst that could happen is that she has to return them at her own expense to get a refund.
Stick it out. Buyers are trying it on left right and centre now.

[Marne]

Dh told me to refund and sent her an e-mail telling her to send the items back as he thought paypal would decide in her favour

I think dh thought i was being OTT

Anyway she is sending it back and i have offered it to the next bidder, hopeully they will want it, if not i will re-list.

This has realy put me off e-bay.

And she had the cheek to ask if she could keep 4 of the items (which happened to be the items that dd had worn the most, still in good condition), i told her just to send it all back as i wanted to offer it to the next bidder as items are as i described them.