Item developed fault after 2 weeks - seller ignoring me

[Rafflesway]

I purchased a small electrical appliance from eBay 2 weeks ago and initially was delighted. However, it suddenly developed a fault after 2 weeks.

I contacted the seller via eBay but have been ignored.

I am worried about clicking to return the item on eBay as the last time I did that I was expected to pay over half the cost of the item in postage charges. I really don't feel I should have to pay return fees for a defective appliance and I can't see anywhere where I could email or call ebay for help.

Any help here would really be appreciated?

[harridan50]

Surely it is just unfortunate. It was working when it arrived and it does not come with a guarantee as it would if bought from a shop

[Sweetooth92]

It would help to know whether the item was new or used, if used I would take it as unfortunate and sold as seen.

[Rafflesway]

Definitely brand new!

Harridan50 Really? You cant be serious! It has a 12 month guarantee!!

[interest12]

@Rafflesway

Definitely brand new!

Harridan50 Really? You cant be serious! It has a 12 month guarantee!!

Way to leave that out of the oP 🙄

[Rafflesway]

🙄Right back at you!

Never mind! Seller has responded at long last.

[19lottie82]

it has a 12 month guarantee!!

Totally unenforceable through eBay or PayPal, I’m afraid.

Your options here would be to take the seller to the small claims court if they don’t oblige with a refund or replacement.

[19lottie82]

if used I would take it as unfortunate and sold as seen.

Sold as seen does not apply to eBay sales (either new or used) as you get seller protection that an item will be “as described”, however this only covers when the item arrives, ie it should be working and fit the description. The buyer is not given a warranty, so if the item develops a fault further down the line, the buyer would not be entitled to return the item for a refund.