What’s the etiquette when a buyer still hasn’t paid?

[MrsWicket]

Sold an item early Tuesday morning - with the p&p it’s over £100. Emailed them yesterday to remind them about paying but haven’t heard a thing. What happens now? Is there a set time you need to wait, and then you withdraw the item?

Reading all the threads about scams, I’m wondering if this is a good thing to be honest

[MagratsDanglyCharms]

7 days I think?

[19lottie82]

No need for 7 days. After 3 I send them a polite message reminding them that payment is still outstanding. If no response within 24 hours I open a non payment case.

[winterisstillcoming]

I think they have 48 hours to pay.

[sister1]

I'm with 19lottie82 and if a buyer has not paid after 3/4 days I send them a polite message/invoice saying that I've had the item packed and ready to go and that payment would be appreciated.

If the buyer doesn't respond within 24 hours then I would open a non payment case. This usually gets things moving.

[lljkk]

I think you can open the non-payment case after 24 hours. You've waited plenty long enough already!

[lljkk]

ps: Ebay is sending them plenty of reminders, you don't need to add any.

[DontCallMeShitley]

I don't wait more than 2 days, as soon as the system shows I can open an unpaid item case that's it. They knew they were wanting to buy because they bid or ended it with a BIN, therefore they pay for it.

I check the bidder out if I get a bid or an offer, any adverse feedback left or received and they are blocked, offer declined. Saves a lot of grief.

I use BIN with best offer as a rule so just have to keep fingers crossed that I don't get a BIN that is a pain in the butt but I also enable immediate payment only so they can't end the listing without paying first.

Hopefully this will be helpful if you relist.

[MikeUniformMike]

I opened a case for non-payment after someone with poor feedback asked for more time to pay on a popular branded item.
I just had a bad feeling about it.
Someone else bought the item and demanded a return because the item was scratched. I'd swear blind it wasn't when I sent it - more likely it didn't fit.

Another issue, not non-payment, is people not reading the description. I sold something with loads of photos and the description described the colour (eg lime green). The buyer asked several questions which I answered patiently. I got feedback saying something like 'I expected them to be forest green'.