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Buyer says parcel hasn’t arrived. Wtd?!

(7 Posts)
OnTrain Sat 08-Dec-18 11:19:17

So I sent it tracked/signed for.

She sent me a message asking if there’s been an issue as she hasn’t recieved it.

I checked royal mail tracking and it has been recieved at the correct address and signed for by someone.

I’ve sent her a screen shot of this plus the tracking no for her to check herself.

What more can I do?

If she opens a dispute will ebay be on my side or hers?

Dinnaehinksae Sat 08-Dec-18 11:22:50

Your side. As a seller you've done all you can. With proof of it bring signed the buyer will get nowhere

OnTrain Sat 08-Dec-18 11:36:11

Great, what I hoped! But you always hear how Ebay constantly side with the buyer.

Thanks!

kim81 Sat 08-Dec-18 11:48:06

ebay have a habit of siding with the buyers unfortunately. They are what makes them money.

Just provide all the evidence you can and good luck!

19lottie82 Sun 09-Dec-18 19:33:31

Just upload the tracking number against the sales record, and if they opene a dispute then it will go in your favour.
If they don’t open a dispute and leave you negative feedback, then contact eBay and they should remove it.

19lottie82 Sun 09-Dec-18 19:34:36

eBay have a habit of siding with the buyers unfortunately

Not in a not received case, when there is proof of delivery.

You will be fine OP, no need to worry.

Gingefringe Mon 10-Dec-18 16:57:20

They are what makes them money - the buyers don't make the money for eBay - the sellers do through their fees.

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