Who's scamming who?

[TheGirlOnTheLanding]

Bought an item about ten days ago (brand new pair of shoes) from a business seller which was due to be delivered by Royal Mail 20/10. When it didn't turn up, messaged the seller who said it had been scanned out of their local post office but no sign of it being scanned again, and that I would have to wait 14 days before they could make a claim against RM. Wasn't hugely happy (I'll wait for an individual but a business seller I think is different) but hadn't decided how to respond when I got a message from eBay saying they had reason to believe the seller's account had been used by an unauthorised person and not to communicate further with them. All very odd. Went onto the online chat/help page to see what to do about claiming a refund and they asked for my user ID and email address. Paranoid by now, I said I wasn't comfortable giving that info, please could they just advise how to claim a refund if I wasn't supposed to communicate with the seller? They said to open a dispute. So I did that but of course the only way to open a dispute is contacting the seller asking for a refund. I've gone ahead and done that and pretty much got the same message as before from the seller (only with a different first name signing off). Do I just escalate by the date on the dispute? I would normally reply acknowledging their message and saying that was what I planned to do. I'm now not at all sure the message from eBay was from eBay (despite it being in my inbox in My eBay) and the Chat exchange hasn't shown up in my emails or eBay inbox so I'm wondering if those were the hackers. Anyone aware of something like this? Do eBay help staff ask for userID and email addresses even when you're logged into the app?

[prettypetal]

If you paid by PayPal call PayPal and they will refund you as you haven’t received the item.

[Aeroflotgirl]

I would phone e bay and tell hem, ask them for a refund. They can do that and get the money back from the seller.

[19lottie82]

You are over complicating things here.

It’s really very simple.

If you have opened a dispute there will be a date provided as to when you can escalate it, so just do that when you can and you will get your money back.

[19lottie82]

PS yes ebay live chat may ask you to confirm this info, you’ve nothing to worry about, as long as you did it through the ebay help section and not a link from an email, which could possibly be a “phishing” attempt.