Buyer paid and now says she doesn't want it.

[Samatamfabahaba]

I've sold a handbag, it's a Chloé, it's real and not up for discussion that it's isn't, I bought it from Selfridges myself. She's paid, and now says she has changed her mind as she says it's not real. I'm not getting into it with her about the authenticity of the bag, but do I have to send her money back?

[SloanePeterson]

If it was red and it ended today, I'll buy it I was watching one and forgot about it. Unfortunately yes it's going to be your best option to refund as otherwise she'll only open a case saying its counterfeit when she receives it and you'll have to refund anyway and pay the return postage. You'll get your fees credited back to you so you won't lose out, simply realist it or offer it to the losing bidder.

[Samatamfabahaba]

Ha! No, it's olive green. But it's not fake!! It's 100% real and she's a daft bint and I don't see why I should! When she gets it she'd see it clearly isn't fake. I guess I'm opening myself up to her saying it is and Ebay probably taking her side, it's just so annoying. Especially when she won it for just over £50. I swear to god... I'm livid.

[monkeywithacowface]

She's a knob just refund her or it's going to turn into an ongoing saga of grief. I'd probably be very slow in refunding her and let her sweat a bit first though just for wasting your time

[Samatamfabahaba]

I've just replied thanking her and saying I'll advise the Chloé concession know. Stupid twat. She can wait until I can be arsed to refund her. So annoyed.

[TwoAndTwoEqualsChaos]

No refund without the return of the bag, at her expense as nothing is wrong with it. No return of her initial P&P, either.

[TwoAndTwoEqualsChaos]

Ah, I see, it hasn'the been sent yet.

[Samatamfabahaba]

She won it about two hours ago!!! She's not even seen the damn bag!! Honestly... some people.

[Poocatcherchampion]

Goodness - have you got rage issues?

This does not matter. Just get over it and move on. People buy things and change their mind all the time

[mirokarikovo]

Well given that any buyer has the power to get their money back by opening an "item not received" case I don't think that you have much hope do you?

[Samatamfabahaba]

No, juts don't like having my time wasted. Thanks for your input though.

[monkeywithacowface]

You don't want to pay fees on this with ebay so make sure she does the cancellation of sale through ebay. Don't just refund her without making her do that first

[chipsandpeas]

has soneone else bidded on it, if so refund the original buying and do a second chance offer to the next in line

[RocketQueenP]

eBay is full of twats!! Prob just can't afford it. Make her sweat for a bit then refund and Re list it . Unfortunately eBay will take her side as unfair as it is

I love Chloe bags. Is it a Paddington?? 😳😳😳

[TheCustomaryMethod]

Was she the only bidder? - if there were others, you could cancel her sale and send a second chance offer to the next highest.

[Samatamfabahaba]

Thanks Monkey, I didn't know it had to be that way, I'll tell her to do that.

Yeah it's a Paddington, my EXH bought me it years ago, it was my first ever proper designer bag, I cried at the counter when we bought it. Unfortunately it's now taking up precious space and also reminds me of him! It's gotta go!

[Samatamfabahaba]

I'll do the second bidder thing too, thanks very much helpful folks!

[TheCustomaryMethod]

X-post with chips

[RocketQueenP]

Awww

If you want to, Pm me pics as I might be interested ! I had one in black and sold it a few years ago and I regret it 😰

[monkeywithacowface]

Just looked at them they are a lovely bag! relist and post the link here!