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PayPal Resolution Centre - do you think they'll find in my favour?

7 replies

zen1 · 05/08/2015 22:58

I'll try to keep this succinct! Been a regular ebayer for 10 years, usually a buyer rather than a seller. Last week I spotted something on ebay and messaged the seller to see if they would do a "buy it now". They agreed. This was their first listing. They ended the listing and we agreed a time and place to meet to exchange cash / the item (this was outside of ebay).

I turned up at the agreed meeting place, (arrived early and waited till 15 mins after the time they said they would arrive). They didn't turn up, but later I noticed an email saying they were going to be late. I didn't receive the email due to lack of a signal as was travelling on the tube, so gave up and went home. Later the seller emailed to say they'd waited ages and I had not turned up. Obviously this was all cross communication.

After further liaison, the seller agreed to send the item. I paid them as a merchant (not a friend/ family) through PayPal. The item turned up poorly packed in just a black sack and was broken. I contacted them to explain the situation and asked for a refund, less postage. They said "no returns". I sent them photos of the item still partially wrapped in the sack with the broken bit hanging off. They basically said it wasn't their responsibility and offered no solution so I opened a case in PayPal explaining the bare facts.

They have responded saying they "don't believe the item was broken during delivery". This is inspite of the fact that I emailed them photos within 5 mins of the courier arriving with the package. They have made up other lies as well such as that I didn't turn up when we arranged to meet. I was in fact there and they turned up half an hour late after I had left. They left these reponses on the PayPal resolution centre and then they escalated the dispute to a claim.

I don't know what to expect really. I know it wasnt done through ebay, but I still paid them as a merchant and do not want to be left with an item that I can't use with no recompense. Any experience?

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butterflygirl15 · 06/08/2015 09:27

yes you will - have you escalated it yet? And you can still neg them can't you?

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zen1 · 06/08/2015 09:42

They escalated it for some reason. Can't leave neg as didn't go through eBay (unless I can leave neg on PayPal?).

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butterflygirl15 · 06/08/2015 09:56

no you can't neg if it was an off eBay sale. You can report them to eBay for that though as it is against the rules.

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zen1 · 06/08/2015 10:13

Would I get into trouble with ebay as well though as I entered the deal with them?

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butterflygirl15 · 06/08/2015 10:15

No you wouldn't - they would as they have fiddled eBay out of 10% final value fees.

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19lottie82 · 06/08/2015 10:32

PayPal will decide in your favour. Don't engage with the seller and let PayPal deal with it. Just make sure you escalate the case when required.

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zen1 · 06/08/2015 11:18

The seller has already escalated the case. I just rang paypal to see if I could submit more evidence that item arrived damaged. They said just wait to see how the seller responds to them in the next 10 days. What's getting to me is the fact that he is lying in his correspondence in the Resolution Centre.